Privacy Policy

What we collect

When you activate a tag (the owner):

• Your account: name, email and password. The password is stored only as a protected hash, never as written.
• Your pet’s profile: name, photo, sex, birth month, breed, note, health info, vet, microchip number.
• Your contact info: the name finders will see, your phone, and an optional emergency contact.
• Whether you agreed to receive offers (unchecked unless you check it).

When someone taps a tag (the finder):

• If they press “Contact the family”, we record the date and time and a scrambled code made from their internet address (not the address itself), to stop abuse.
• Only if they choose to share their location, we save it and send it to the owner by email.
• We do not ask finders for their name, email or phone. If they message the owner by WhatsApp, text or call, that goes from their own phone app.

Visits: we use Cloudflare Web Analytics, which counts visits without cookies. Your phone also saves your language choice and, if you are the owner, your login session.

What is public

Anyone who taps your tag (or has its link) can see your pet’s name, photo, breed, age, note, health info, vet and microchip number. Don’t write anything there you want to keep private.

Your name and phone numbers are hidden while your pet is at home. They are shown only when you turn on lost mode, or when someone who found your pet presses “Contact the family” (you get an email when that happens).

How we use it

• To show your pet’s profile and help finders reach you.
• To send you service emails: tag activated, someone found your tag, password reset.
• To send offers, only if you agreed. You can stop them anytime by replying to any email.
• To keep the service safe (limits on PIN, password and contact attempts).

We never sell your data and we don’t use it for ads.

Who helps us

• Cloudflare: hosts the website and database (in the United States) and counts visits.
• Resend: sends our emails (in the United States).
• Google Maps: only opens if a finder shares a location and someone taps the map link.

How long we keep it

We keep your account and your pet’s profile while your tag is active. If you ask us to delete your account, we delete your account, profiles and contact records within 30 days.

Your choices

• See and change your pet’s info anytime: open the profile and tap “I’m the owner”.
• Delete your account or ask what we have about you: write to [email protected] from your account email. We answer within 30 days.
• Stop offers: reply to any offer email.

Security

Secure connection (https), one-time PINs, passwords stored only as protected hashes, and temporary locks after too many failed attempts. No system is 100% safe; if something serious ever happens, we’ll tell you by email.

Children

TapGoHome accounts are for adults. We don’t knowingly collect information from children under 13.

Changes

If we change this policy in an important way, we’ll update the date above and tell owners by email.

Contact

[email protected]

Terms of Sale

What you get

A pet tag with an NFC chip inside, a card with a secret PIN to activate it, and an online profile for your pet. The basic service (profile, lost mode, flyer, “Contact the family” and email alerts) has no monthly fees.

What it does and doesn’t do

• It works when someone finds your pet and taps the tag with a phone that has NFC (iPhone XS or newer and most Android phones with NFC turned on). Some phones can’t read it.
• It is not a GPS tracker. It can’t show where your pet is. It helps only if someone finds your pet and taps the tag.
• We can’t promise that a lost pet will be found or returned.
• It doesn’t replace a vet-implanted microchip or any ID tag your city requires.

Price and shipping

Prices are in US dollars and include shipping within the United States. Delivery times are estimates from the carrier.

Returns (30 days)

You can return a tag within 30 days of delivery for a full refund of the price you paid, as long as it hasn’t been activated (the PIN was not used). Write to [email protected] first and we’ll tell you how to send it. Return shipping is paid by the customer, unless the tag arrived damaged or wrong.

Warranty (1 year)

If within 1 year of delivery the chip stops working or the tag breaks from a manufacturing defect, we’ll send you a new tag for free and move your pet’s profile to it. This doesn’t cover lost tags, chewing, or damage from accidents or misuse. Write to [email protected] with a photo of the tag.

Your account

• Keep your PIN and password private. The PIN works only once.
• You are responsible for keeping your pet’s info and phone number correct.
• Don’t use the service to harass people or post illegal or offensive content. We can remove that content or close accounts that do.

If the service changes

We plan to keep TapGoHome running for the long term. If we ever had to shut it down, we would tell owners by email at least 60 days before.

Limits

To the extent allowed by law, TapGoHome’s total responsibility for any claim related to a tag is limited to the price you paid for it.

Law

These terms follow the laws of the State of South Carolina, USA.

Contact

[email protected]